Camping La Grappe Fleurie

Establishment response :

Hello Vicki, Thank you for your feedback! We’re delighted to hear that you had an enjoyable stay with us, particularly thanks to the services offered at the campsite, such as our room service, which allows you to enjoy delicious meals delivered directly to your pitch, as well as the free wine tastings held at the campsite every Tuesday and Friday! 😊 However, we’re sorry about the unpleasant urine odours in the sanitary facilities. Our housekeeping team pays close attention to keeping the facilities clean and carries out cleaning several times a day. Please don’t hesitate to let us know if you experience this kind of issue during a future stay, so that we can take action as quickly as possible. We hope to have the pleasure of welcoming you back next season! The La Grappe Fleurie Team

Establishment response :

Hello Linda, Thank you for sharing your experience with us! We’re delighted that you enjoyed the peaceful atmosphere of our campsite, our breakfast service available at the wine bar, as well as our grocery shop, which, as you mentioned, also offers clothing perfect for the summer! 😊 Regarding reception, in September we generally consider one staff member sufficient to welcome our guests. The waiting time rarely exceeds 5 minutes. However, we always keep an eye on this to ensure that an additional team member can step in if needed. Indeed, the ACSI rate is only available to guests arriving without a reservation. By booking online in advance, you are guaranteed a pitch upon arrival, but our standard rates apply. On the other hand, if you arrive without a reservation, you can benefit from the ACSI rate, but there is a risk that the campsite may be fully booked. Before your next stay, please don’t hesitate to get in touch with us! We would be delighted to explain our different booking options and recommend the one that best suits your needs. 😊 The La Grappe Fleurie Team

Establishment response :

Hello Barry, Thank you for this excellent rating and for sharing your experience with us! We’re delighted to hear that you had a wonderful stay with us. 😊 Our accommodation units do not have televisions, as we encourage our guests to enjoy a “TV-free holiday” and make the most of our beautiful region! However, if you would like to watch TV, you’ll find one in our communal room. 😉 We hope to have the pleasure of welcoming you back for another stay! The La Grappe Fleurie Team

Establishment response :

Dear Wim, Thank you for sharing your experience! We’re delighted that you enjoyed your pitch! All our pitches are approximately 100 m² and have direct access to water and electricity. 😊 However, we’re sorry that finding your way around the campsite wasn’t as straightforward as you would have liked. Arrows indicate the different lanes and key areas of the campsite, while prohibition signs help guide traffic. Nevertheless, if you have any difficulty finding your way around, our team is always available to assist you and help you as best we can. We hope to have the pleasure of welcoming you back for another stay! The La Grappe Fleurie Team

Establishment response :

Dear Jane, Thank you for your wonderful review! We’re delighted that you enjoyed your Superior Chalet and that you had the chance to catch a glimpse of Mont Blanc from the campsite! We’re also pleased that you enjoyed our beautiful region and were able to easily explore the village of Fleurie, located just 500 metres from the campsite. 😊 We hope to have the pleasure of welcoming you back for another stay! The La Grappe Fleurie Team

Establishment response :

Dear John, Thank you for your lovely review! You’ve summed it up perfectly! Our private bathrooms offer extra comfort and allow you to enjoy your stay with greater privacy. As you mentioned, our aquatic area is divided into three sections: a paddling pool for the little ones, a covered and heated swimming pool where you can cool off or swim a few lengths, and a wellness area where you can fully relax. We’re also delighted that you enjoyed our Wine Bar, had the chance to try our tapas, and enjoyed a delicious breakfast there! We’re already looking forward to welcoming you back next season! The La Grappe Fleurie Team

Establishment response :

Hello Tony, Thank you for your review! We’re delighted that you enjoyed our campsite and our pitches, which are equipped with water and electricity directly on site! We’re sorry that our food and drink options didn’t fully meet your expectations. We offer several dining options, including our Wine Bar with a selection of quality tapas, room service with more than ten different dishes, and food trucks every weekend and every evening in July and August. We hope to have the pleasure of welcoming you back for another stay and giving you the chance to discover more of the Beaujolais region! The La Grappe Fleurie Team

Establishment response :

Dear Charlotte, Thank you for taking the time to share your experience. First of all, we are very pleased that you enjoyed the village of Fleurie, located in the heart of the Beaujolais, and the facilities available for children. However, we were surprised by your reaction regarding the €80 cleaning fee charged after your departure. As stated on our website and in our general terms and conditions, accommodation must be left clean at the end of the stay. A €80 cleaning option is also available. Each accommodation is equipped with a cleaning kit, brooms and a vacuum cleaner. Unfortunately, the accommodation was not left sufficiently clean. This concerned not only the floors, which had not been vacuumed, but also the refrigerator, which had not been cleaned, and marks that remained in the toilets. As explained in our email exchanges, this is why the €80 cleaning fee was applied. Regarding the electric bikes, we are sorry for the inconvenience. Unfortunately, breakdowns can happen despite regular checks, and we were just as disappointed by the situation. As stated in the accommodation description, the children's area is not air-conditioned, and a kettle is not included among the listed facilities. If the children's area becomes too warm, guests may need to provide a fan. If the children's cabin door was difficult to open, our maintenance team could have intervened quickly had we been informed during your stay. Several locations are also available in the accommodation to install a travel cot. For a future stay, please feel free to contact us before booking. We will be happy to recommend accommodation better suited to your needs. The La Grappe Fleurie team

Establishment response :

Dear Michelle, Thank you very much for taking the time to leave a review! We are delighted that you enjoyed the Beaujolais region and that the wine tastings, held every Tuesday and Friday right here at the campsite, gave you the opportunity to discover our local wines and terroir! We have also taken your comments regarding the swimming pool into account. It is true that during busy periods, there are naturally more people around the pool area. This is why we also have a paddling pool for younger children, which helps to reduce the number of people in the main pool area and gives everyone a little more space. We hope to have the pleasure of welcoming you back during a future stay! The La Grappe Fleurie team

Establishment response :

Hello, Thank you very much for your review. We are delighted that you enjoyed your stay at our campsite! For a future stay, we will do our best to place you as close as possible to the first sanitary block, which has shared showers and toilets. We are always happy to help if you would like to change pitches during your stay. We hope to have the pleasure of welcoming you back soon! The La Grappe Fleurie team

Establishment response :

Dear Davide, Thank you very much for your review. We are delighted that you enjoyed the campsite’s location, right in the heart of the Beaujolais, as well as the activities offered at the campsite! For your next stay, we invite you to book one of our modern private bathrooms for even greater comfort 🙂 We hope to have the pleasure of welcoming you back during a future stay! The La Grappe Fleurie team

Establishment response :

Dear Valérie, Thank you very much for your review and for your rating! We are delighted to hear that you enjoyed your stay, and especially your pitch. Indeed, all our pitches are approximately 100 m² and have water and electricity. We also take great care to provide clean and comfortable facilities for our guests, and we are pleased that you noticed this! We offer several catering services, including our Bar à Vins with tapas, room service and, as you mentioned, a connected kitchen where you can prepare something to eat at any time of the day. We remain a small, intimate campsite, so having a restaurant on site would be disproportionate. However, several restaurants are located just 500 metres from the campsite, in the village of Fleurie 🙂 Finally, the prices of our additional services are clearly displayed on our website. We are also always available by email or phone before your arrival if you need any further information 😉 We hope to have the pleasure of welcoming you back very soon! The La Grappe Fleurie team

Establishment response :

Dear Jenifer, Thank you so much for your lovely review and for this incredible rating!!! ❤️ It was a real pleasure to welcome you, and we are absolutely delighted to hear that you had a wonderful stay with us! We sincerely hope to have the pleasure of welcoming you back next year! The La Grappe Fleurie team

Establishment response :

Dear Elia, Thank you very much for your review! We are delighted to see that you enjoyed our campsite! Indeed, we offer a wide range of services to make our guests’ stays even more enjoyable, including room service, a shuttle service, bread and pastries delivery, our Bar à Vins and much more! We have also taken note of your comment regarding the cleanliness of the swimming pool. We hope that you were able to let us know during your stay, as we always do our very best to meet our guests’ needs and respond quickly whenever an issue is reported. We hope to have the pleasure of welcoming you again during a future stay! The La Grappe Fleurie team

Establishment response :

Dear Christopher, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed the Beaujolais region, and we would be very happy to help you discover even more of it during a future stay, particularly through our various tours and personalised activities. 🙂 We are sorry, however, that you did not enjoy the complimentary wine tasting, offered every Tuesday and Friday evening during the season. These tastings are hosted directly by local winegrowers, who come to share their work, expertise and wines with our guests. We would therefore be very interested to hear more about what you did not enjoy, so that we can better understand your experience. We are also sorry for the inconvenience caused by the pigeons. Our campsite is indeed surrounded by many trees, which allows many of our pitches to benefit from pleasant shade, but we also have to live alongside the nature and wildlife around us. 😊 During a future stay, please do not hesitate to contact us if your pitch does not suit you. Whenever possible, we will always be happy to offer you another solution. We hope to have the pleasure of welcoming you back for another stay! The La Grappe Fleurie Team